FAQ for theatre, auditorium, cinema, conference hall seating chairs and furniture project solutions

The following items are included in the prices shown in the auditorium seating price list:

• Prices include shipping from Istanbul Turkey to all cities in the world by sea container or road truck. (Customs duties and other taxes of the customer’s country are the responsibility of the buyer)
• A craftsman will be sent free of charge to assemble the seats within the project area. The buyer is responsible for the plane ticket, visa expenses and procedures, accommodation and food of the craftsman to be sent
• We provide all screws and fasteners required for the installation of the seats free of charge
• If our customers request, we can embroider logos and text on the seats free of charge 
• The 2D layout plan for the conference hall is free of charge.
• Upon customer request, flame retardant chemicals can be applied to the fabric to provide flame retardancy for up to 60 minutes. This application is included in the prices.
• The customer can choose the product they want from the fabric and imitation leather catalogs, and the price does not change.
• 2% of the ordered seat quantity is provided as spare parts free of charge along with the delivery of the products.

• The production time for 100 seats or 500 seats is approximately 15 or 21 business days from the date the advance payment is reflected in our account or the bank guarantee letter.

• 30% of the order amount is paid as advance payment to the account. 2- ) 40% payment in the middle of production is paid to the account. 3- ) The remaining balance 30% is paid to the account before shipment.

• 30% business advance to the account in the order and the remaining balance with a 3-month term bank guarantee letter or 100% bank guarantee letter with a 3-month term in the order

• The entire amount of the order will be collected in 3 or 6 installments using internationally valid Mastercard / VISA and American Bank Credit Cards

• The production process of the products, packaging them in accordance with export, customs procedures and all taxes in Turkey are our responsibility. We follow up the logistics services until the goods reach the customer. 

• Prices include sea shipping & Turcks, products will be delivered to the final destination of clinet, With the arrival of the containers at the destination, Reggo’s foreign trade responsibility is eliminated. It is the customer’s responsibility to pay customs duties in the customer’s country and to complete import procedures in advance. Any delays and expenses arising from these are the responsibility of the buyer.
• All costs and procedures such as flight tickets, accommodation, meals, paperwork, visas and similar expenses of all personnel and officers sent by Reggo Foreign Trade Company during the project are the responsibility of the buyer. 

• The information of the products ready for shipment is notified to the customer 5 days before finishing. after finished products and for the products that are not shipped within 1 weeks from the notification date, warehouse occupation fee is 0,5% of the invoice amount ordered. Warehouse occupation fee and used days are multiplied and the result is charged the customer.

• Products are 3 under guarantee 

• In case of termination or withdrawal of the agreement for any reason, the buyer company/person has to pay 60% of the total price. Reggo company reserves the right to take legal action. In case of a dispute, the courts of Türkiye / Istanbul are authorized.